Privacy Policy

Introduction

At Cadence Vertex, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you interact with our consulting services, visit our website, or communicate with us. We are committed to protecting your personal information in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection regulations.

By engaging our services or using our website, you consent to the data practices described in this policy. If you have questions or concerns about our privacy practices, please contact us at privacy@cadencewer.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Request a consultation or engage our services
• Complete contact forms on our website
• Subscribe to our communications
• Participate in client surveys or feedback processes
• Communicate with us via email, phone, or other channels

This information may include your name, email address, phone number, company name, job title, business address, and any other details you choose to share when describing your consulting needs.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and how you interact with our site, including:

• IP address and general location data
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

This data is collected through cookies and similar tracking technologies. For more information about our use of cookies, please see our Cookie Policy.

Business Relationship Information

During consulting engagements, we may collect additional information necessary to provide our services effectively, including business performance data, organizational structures, strategic planning documents, and other confidential business information you share with us.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for specific purposes.
• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate Interests: Processing is necessary for our legitimate interests in providing consulting services, improving our offerings, and maintaining client relationships, provided these interests do not override your rights.
• Legal Obligation: Processing is necessary to comply with legal requirements under Singapore law.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing consulting services and responding to your inquiries
• Communicating with you about our services, appointments, and relevant business matters
• Processing payments and maintaining financial records
• Improving our services and developing new offerings
• Analyzing website usage to enhance user experience
• Sending periodic communications about our services (with your consent)
• Complying with legal obligations and professional standards
• Protecting against fraudulent or unauthorized activities
• Maintaining business records and managing our operations

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the type of data and the nature of our relationship:

• Active Client Data: Maintained for the duration of our engagement plus seven years for professional and regulatory compliance
• Inquiry Data: Retained for two years from last contact unless you request earlier deletion
• Financial Records: Maintained for seven years in accordance with Singapore tax and accounting requirements
• Marketing Communications: Retained until you unsubscribe or request removal
• Website Analytics: Aggregated data retained indefinitely; individual data retained for 26 months

When data is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule and applicable regulations.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and vulnerability testing
• Access controls limiting data access to authorized personnel only
• Secure backup procedures and disaster recovery protocols
• Employee training on data protection and confidentiality
• Confidentiality agreements with all team members and contractors

While we strive to protect your personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but continuously work to improve our protective measures.

Your Rights

Under Singapore's Personal Data Protection Act and other applicable laws, you have the following rights regarding your personal data:

• Right to Access: You may request copies of your personal data that we hold.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to legal and professional obligations.
• Right to Restrict Processing: You may request that we limit how we use your personal data.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used format.
• Right to Object: You may object to processing of your personal data for certain purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at privacy@cadencewer. We will respond to your request within 30 days. Please note that certain rights may be subject to legal or professional obligations that require us to retain specific information.

Third-Party Services

We may share your personal data with trusted third-party service providers who assist us in operating our business and serving our clients. These providers include:

• Website hosting and maintenance providers
• Email service providers for client communications
• Analytics services to understand website usage
• Payment processors for financial transactions
• Professional advisors including legal and accounting services

All third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes for which it was disclosed. We do not sell, trade, or rent your personal data to third parties for their marketing purposes.

Our website may contain links to external sites operated by third parties. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies before providing any personal information.

International Data Transfers

Your personal data is primarily stored and processed in Singapore. If we transfer your data to service providers or partners located outside Singapore, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include standard contractual clauses, adequacy decisions, or other legally approved transfer mechanisms that provide equivalent protection to that required under Singapore law.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience and collect analytics data. For detailed information about our use of cookies, the types of cookies we use, and how to manage your cookie preferences, please refer to our Cookie Policy.

Children's Privacy

Our services are intended for business professionals and organizations. We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, by other means such as email notification.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information. Your continued use of our services after changes become effective constitutes acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

We will respond to privacy-related inquiries within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commission of Singapore.